Last updated: October 23, 2026
You can delete your SubaPOS data yourself in two places: • Cloud account: the organization, its branches, staff access, catalog, orders, customers, and connected WhatsApp number stored in SubaPOS Cloud. • Desktop terminal: sales, inventory, customers, and staff logins stored on that device. If you cannot sign in, email us and we will delete the data after we confirm the request.
An organization owner can delete the cloud account: 1. Sign in at https://app.subapos.com. 2. Leave the branch register and open Settings. This is the organization settings page, not a single branch. 3. In Danger zone, type the organization slug shown on the page. 4. Choose Delete account. This removes the organization from SubaPOS Cloud, including branches, team access, catalog, orders, customers, conversations, and the WhatsApp connection. If that organization is the only one on your login, the login is deleted as well. A super admin can open this page, and only an owner can confirm the deletion. Data already saved on a desktop terminal is not erased by this step. Clear that device separately.
A branch admin can erase data stored on one terminal: 1. Open SubaPOS Pro on that computer and sign in as a branch admin. 2. Open Settings. 3. In Reset terminal, choose what to remove: user accounts, license and activation, business data, or any combination. 4. Choose Reset selected data and type RESET. Business data includes catalog, inventory, sales, customers, expenses, procurement, and floor plans on that device. Cloud-plan terminals can restore catalog and inventory from the cloud after a business-data reset. Resetting user accounts or the license returns the terminal toward first-time setup. Uninstalling the app does not by itself guarantee every local file is removed. Use Reset terminal before you uninstall if you want the business data gone.
If you cannot sign in, or you want personal data removed that the in-app tools do not cover, email support@clevertech.studio from the address on the account. Include: • The business or organization name. • The email address used to sign in. • Whether you want the cloud account deleted, a specific person's data removed, or both. We confirm the request and complete verified deletions within 30 days. Billing rows stored on the organization are removed with the account. Payment-processor and tax records may be kept where the law requires them. Platform logs that no longer identify the organization may also be kept.
If you used SubaPOS to store your own customers, deleting the organization or the terminal data removes those records from the place you delete. You are responsible for telling your customers when you erase data you collected about them.
Contact us at support@clevertech.studio or visit our contact page.
